Senior Merchandise Operations Manager

Halifax, NS

Hybrid (2 days a week in office)

We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities who are seeking an experienced Senior Merchandise Operations Manager.

We’re looking for an experienced and highly organized Senior Merchandise Operations Manager to lead and execute our merchandise marketing and fulfillment strategy across multiple client brands. The ideal candidate is a creative thinker with a strong grasp of merchandise trends, sourcing and operations. They will be highly knowledgeable in all aspects of merchandise operations, from managing online stores and inventory to overseeing warehousing and fulfillment strategies – ensuring seamless execution from start to finish. They excel at balancing creative vision with operational execution, bringing a strategic mindset and the ability to collaborate effectively across multiple departments.

They will play a key role in shaping and executing the merchandising model and programs – from concept through delivery – ensuring every initiative aligns with our client’s goals and delivers an exceptional customer experience

Responsibilities

Responsibilities

Merchandise strategy and execution

• Develop and implement merchandise strategies that align with our client’s brand
• objectives, target audience and business goals ensuring seamless execution
• across multiple channels.
• Source suitable merchandise pieces and collaborate with creative team on
• design.
• Develop prizing and reward strategies tailored to client goals and objectives.
• Stay ahead of industry trends, bringing fresh and innovative merchandise, gifting
• and rewards ideas to the table.

Operations and Fulfillment

• Oversee end-to-end merchandise operations, including sourcing, production,
• inventory management, logistics, warehousing, and fulfillment strategies.
• Manage vendor relationships, negotiate pricing and contracts, and ensure
• quality control across all merchandise projects.
• Develop and implement efficient fulfillment processes for all merchandise needs.
• Manage inventory for each client brand across all channels ensuring accurate
• tracking and fulfillment at all times.

Online Stores

• Manage online merchandise stores for client brands, including set up, optimization, product launches and ongoing maintenance.

Cross Functional Collaboration

• Partner with internal teams and external vendors to develop merchandise
• solutions for various initiatives to ensure seamless execution and consistency
• across channels.
• Support partnerships team by ensuring timely and high-quality merchandise
• execution for events, sponsorships, activations, etc.
• Work closely with vendor services/procurement teams to manage contracting,
• budgeting, invoicing and track expenditures.

Reporting and Optimization

• Track key performance metrics, analyze data, and provide insights to optimize
• future programs.
• Implement best practices for inventory management to minimize waste and
• maximize efficiency.
• Develop scalable processes to support growth of merchandise initiatives across
• an expanding brand portfolio.

Qualifications

• 5+ years of experience in merchandise marketing, fulfillment, logistics, or related roles.
• Strong understanding of end-to-end merchandise programs – from sourcing and production to delivery and reporting.
• Experience managing online merchandise platforms.
• Exceptional organizational skills and attention to detail.
• Proven ability to manage multiple projects, timelines, stakeholder and vendor relationships simultaneously.
• Strong communication skills and the ability to work cross-functionally in a fast-paced environment.
• Data driven with experience using tools to track and report on performance.
• Ability to travel to events, vendor meetings as needed.
• Comfortable working in a hybrid environment (mix of remote and in-office work).

Bonus if you have:

• Experience working in experiential marketing or brand activations.
• A creative eye for design and product development.
• Knowledge of sustainable merchandise practices.

This is a fantastic opportunity to join a growing agency based in Halifax!

The company offers a competitive annual salary, group term life insurance, medical and dental benefits and long-term disability coverage, RRSP contributions, wellness allowance and much more!

If this sounds like the ideal position for you then apply today!

Our client is committed to fostering a workplace that prioritizes inclusion, respect, and equal opportunity for all. We encourage applications from women, Indigenous peoples, racialized individuals, people with disabilities, those of diverse sexual orientations or gender identities, individuals from diverse socio-economic backgrounds, newcomers, and those who can contribute to the richness of our community through their unique perspectives and lived experiences. We value diversity and believe it enhances the growth and success of our organization. All qualified applicants are welcome to apply; however, preference may be given to Canadian citizens and permanent residents.