Systems Engineer

Halifax, NS Canada

We have partnered with a dynamic Information Technology services company that partners with leading global organizations to deliver innovative, high-quality IT solutions who are seeking an experienced Systems Engineer to join their growing team.

As a System Engineer, you will be responsible for Tier 2 level support for global IT infrastructure platforms and applications. You will work with a wide variety of the latest best-in-class technologies. You thrive in a fast-paced, dynamic environment. The position focuses on infrastructure operations support and system availability.

What you’ll do:

• Perform Tier 2 troubleshooting on a wide range of incidents, including web services, platforms, infrastructure, network, security, and telecomm and applications.
• Provide technical guidance and assistance to Incident Coordinators.
• Collaborate closely with or escalate issues to Tier 3 groups such as System Administrators, Networks, DevOps, Development Engineers, etc.
• Create and maintain SOPs (Standard Operating Procedures).
• Execute or assist with production changes (deployments, etc.).
• Identify potential system problems and escalate to internal or external teams for resolution.
• Continuously develop and improve technical aptitude and service knowledge, skills, and abilities.
• Participate in special projects as required.
• Monitor infrastructure alerts across platforms and alert types; take appropriate action following production support protocols.
• Participate in incident chats, bridges, and crisis management events; take direction from the Incident Manager on duty.

What you’ll bring:

• 3+ years of similar experience in a corporate Enterprise IT organization, preferably global.
• Excellent English communication skills (verbal and written).
• Strong Unix proficiency, ideally with Linux administration.
• Experience with scripting support, design, and implementation (Python and shell/bash scripting).
• Exceptional troubleshooting skills on Linux/Unix and MS Windows Server (2012, 2016).
• Strong understanding of networking including TCP/IP, routing, LAN, and WAN.
• High level of personal and professional accountability.
• Highly motivated with a strong sense of ownership.
• Ability to work independently; highly detail-oriented.
• Quick adaptability to changing organizational needs (“fast learner”).
• BS in Computer Science, technical certificate, or similar training/certification.
• Ability to work on rotational shifts, including weekends and outside typical business hours.
• Strong knowledge of virtualization technologies such as OpenStack and VMware ESX server setup/administration.

Nice to have:

• Experience providing remote support for end users and systems.
• Experience with applications based on Java, JEE, MSSQL, MySQL.
• ITIL® Foundation certification.
• Technical certifications such as RHCE, RHCA, CCNA, MCSA, MCSE.
• Nice to have ISO 27000 experience

This is a fantastic opportunity to join a growing team based in Halifax!

The company offers a competitive annual salary, group term life insurance, medical and dental benefits and long-term disability coverage, RRSP contributions, wellness allowance and much more!

If this sounds like the ideal position for you then apply today!

Our client is committed to fostering a workplace that prioritizes inclusion, respect, and equal opportunity for all. We encourage applications from women, Indigenous peoples, racialized individuals, people with disabilities, those of diverse sexual orientations or gender identities, individuals from diverse socio-economic backgrounds, newcomers, and those who can contribute to the richness of our community through their unique perspectives and lived experiences. We value diversity and believe it enhances the growth and success of our organization. All qualified applicants are welcome to apply; however, preference may be given to Canadian citizens and permanent residents.