Operations Coordinator

Full time

Hybrid Capetown (2 - 3 days onsite) 3 days remote

Our client is a marketing agency that believe good marketing should do more than just look good in a presentation. It should bring customers. Grow the business. And prove its worth through results you can see. That's what drives them every day as they help businesses around the world succeed.

They are now looking for a operations coordinator to add to the team in Captetown as the operations continue to grow in South Africa

Position summary:

The Operations Coordinator supports the department by managing logistical, administrative, and process-driven tasks to ensure smooth day-to-day operations within a business or creative team. They contribute to strategic initiatives, optimize internal workflows, coordinate cross-functional efforts, and ensure compliance with organizational policies.

Acting as a key point of contact for internal stakeholders, this role helps drive performance improvements, resource planning, and process execution in alignment with organizational goals. The ideal candidate is highly organized, detail-oriented, and capable of independently managing multiple priorities. A background in operations management, cross-functional coordination, and business process optimization is essential.

Responsibilities

• Coordinate daily operational functions across departments to ensure timely execution and issue resolution.
• Develop and maintain process documentation, workflows, and SOPs to enhance consistency and efficiency.
• Monitor project timelines, deliverables, and performance metrics, addressing potential delays proactively.
• Liaise with vendors, suppliers, and service providers to ensure quality and timely delivery of services.
• Serve as a communication hub between the operations team and departments such as HR, Finance, Creative, and Marketing.
• Facilitate meetings, document action points, and ensure stakeholder follow-up and accountability.
• Prepare reports, dashboards, and presentations for senior leadership.
• Analyze operational data to support strategic decisions and continuous improvement.
• Ensure compliance with company policies, quality standards, and data protection requirements.
• Coordinate internal and external resource planning to optimize team productivity.
• Track team capacity and utilization metrics to inform staffing and planning decisions.
• Support onboarding and training initiatives related to tools, workflows, and operations systems.

Knowledge & skills requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• 5–7 years of experience in marketing/creative operations, project management, or production.
• Strong organizational and time management skills; able to balance competing priorities effectively.
• Proven ability to streamline and improve operational workflows and processes.
• Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word)
• Analytical mindset with a strong attention to detail and a problem-solving approach.

If you are interested in the vacancy or want a confidential chat please do not hesitate in applying.