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Affiliate Operations Senior Manager

Job description

Affiliate Operations Senior Manager
Manchester(Hybrid) M50 2ST

Hybrid working, 25 days holiday with purchase options & carry over, Private Medical, Health cash plan, Rewards & Discount portal, EAP, Income protection, Life Assurance, Enhanced Maternity and Paternity, excellent track record of personal development. Opportunity to join a large and growing, progressive, global Digital Marketing agency, exciting sector with global clients; Affiliate Operations Senior Manager, strategic level role.

The Affiliate Operations Senior Manager is responsible for the successful operational management of an established affiliate program, in line with its clients’ service level requirements, as well as its acquisition and commercial priorities and targets. Reporting directly to the Director of Affiliate & Partnership Marketing, they will need to ensure that the affiliate management team is able to fulfil its functions through an affiliate platform that supports accuracy, reliability and alignment with the overarching business and marketing strategies. This will be done through a combination of effective planning, communication, reporting and operational management. 


- Ensure the integrity of the affiliate program at all times, including the accuracy of data, financial commitments to affiliate partners, and reputation management of clients
- Formulate key operations strategies for the affiliate program based on market understanding, business needs and competitor learnings
- Ensure affiliate payments processes, and related reporting requirements, are executed accurately and on time
- Ensure affiliate deals and campaigns are accurately configured for tracking and financial accuracy
- Manage all bulk affiliate communications (e.g. newsletters), as well as associated calendars for said communications
- Manage relationships with key technical partners, ensuring optimal operating efficiency and efficacy at all times
- Work with cross-functional teams (e.g. Business Intelligence) to ensure that the team’s reporting requirements are met
- Take ownership of planned affiliate program migration/unification projects
- Manage the portfolio of user-facing affiliate program websites and microsites, ensuring accessibility and functionality is optimal
- Collaborate with the affiliate management, media, brand marketing and research teams to identify problems and opportunities, using these insights to shape the overall strategy and direction
- Construct and/or collate executive-level reports and presentations that communicate overall results and convey actionable, analytical findings and insights
- Represent the affiliate program in senior management meetings 
- Encourage team members’ professional development
- Conduct employee performance reviews and manage team calendar


This role requires a high level of experience in affiliate and/or performance marketing, as well as tangible project management ability.  The successful applicant will ideally have the following:

- experience in operational management of marketing/tracking platforms
- Project management experience would be considered extremely beneficial
- Self-sufficient approach to working – guidance and management will be provided, but autonomy and decisiveness is expected
- In-depth knowledge and understanding of affiliate and/or performance marketing business metrics and KPIs
- Outstanding communication, leadership and analytical skills
- Strong business development, presentation and negotiation skills
- Practical experience leading a team of multiple staff members (mix of office-based and remote)
- Ability to organise, track and prioritise multiple projects 
- Ability to analyse, interpret and present data and results in engaging, meaningful and productive ways
- Ability to organise, prioritise and manage multiple projects simultaneously
- Solid experience and knowledge of affiliate/online tracking (cookies, HTML tags, postbacks, dynamic parameters, etc.) is essential
- Strong working knowledge of the MS Office suite of applications is essential
- Travel may be required to attend conferences or meetings approximately 2-3 weeks per year


With over 170 employees across multiple countries, the Affiliate Manager will be joining a dynamic and steadily growing Digital Marketing Agency. Focussed on growth, and with a track record of recruiting, developing, and retaining world class talent, the agency upholds a culture of humility, ownership, ambition and collaboration. The role will see you playing a key role at a strategy level, as part of a team of affiliate specialists, supported by the wider group's resource and external support. Based out of the Manchester hub, working 2 days in the office and 3 from home per week, you will enjoy a significant list of excellent benefits. The company is looking to move quickly, please apply with your CV asap.