Director of Agency Operations

Canada

We have partnered with a remote-first digital marketing agency that partners with ambitious organizations to drive sustainable growth. Using a strategy-led, full-funnel approach, the agency delivers integrated marketing solutions across paid media, creative, SEO, content development, and multi-channel distribution.

They are now seeking a Director of Agency Operations to join their expanding team.

The company has four core operating functions—People Ops, Project Management, Executive Support, and Operations Support—that currently report directly to the COO.

This role is designed to establish a dedicated operational layer between these functions and the COO. The Director of Operations is responsible for building and maintaining the infrastructure that enables effective delivery: overseeing hiring and onboarding, ensuring projects are properly tracked and resourced, structuring and developing support roles, and driving the systematization and continuous improvement of business processes. This is a build-focused position within a company transitioning from a growth phase into a more scalable stage.

Responsibilities

• Versatile operations manager who have overseen multiple functions at once—rather than specialists focused narrowly on a single area
• Professionals with agency experience who understand the realities of operations: delivery is the product, utilization is critical, client demands are constant, and progress is rarely linear
• Leaders who prioritize building strong teams and developing capable managers—instead of staying overly hands-on to maintain control
• Operators who can move seamlessly between data analysis, one-on-one conversations, and process design—and know when each approach is needed
• Individuals experienced in high-growth environments who can distinguish between challenges of scaling and issues rooted in management

Requirements

• 5+ years in operations leadership, with direct management of multiple functions or teams
• Agency experience — digital, creative, content, or marketing agency
• Demonstrated ability to build and develop managers, not just manage individual contributors
• Experience in a high-growth environment (rapid headcount or revenue scaling)
• Strong process design instincts — you have built SOPs and workflows that people actually use
• Fluency in project management best practices and operational infrastructure
• Experience with remote-first, globally distributed teams
• Comfortable using LLMs and AI tools in day-to-day work, with sound judgment about when they help and when they don’t
• Ability to maintain at least 5 hours of daily overlap with Eastern Standard Time (EST)

Strong Assets

• Digital marketing or B2B content agency background specifically
• Familiarity with EOR and contractor compliance across geographies (Deel, Remote, Oyster, or equivalent)
• Experience managing through or alongside an AI enablement or process transformation initiative
• Formal process improvement training or certification (Lean, Six Sigma, or equivalent)

This is a fantastic opportunity to join a growing team.   The company offers a competitive compensation, medical & health benefits, wellness and fitness coverage and much more.

If this sounds like the ideal position for you then apply today!