Business Analyst- Product Experience

San Jose (Hybrid 3 days a week in office)

We are partnered with a company that provides consulting services specializing in statistical analysis and risk management who are looking for a Business Analyst to join their growing team.  

As a Business Analyst & Product Support team member, you will play a crucial role in analyzing business processes & product journeys, gathering requirements, and contributing to the development and implementation of effective solutions. You will work closely with the Product & Program Experience Managers in Innovation, analyzing business and customer data related to strategic initiatives, Products and Services, and provide insights to support data-driven decisions.

You will drive strategic thinking and cross-functional alignment around data-driven approaches across teams, including Operations, DnA and Ecomm/Marketing to secure relevant data & enable planning related to the Products & Initiatives you are supporting.

Responsibilities

• Collaborate with stakeholders to understand business objectives, Product use-cases and requirements.
• Conduct thorough analysis of business & customer data & processes to identify areas for improvement.
• Assist in documenting business/Product requirements and translating them into functional specifications, including use cases and business flows.
• Work with User data to write user stories, acceptance criteria gathering, and troubleshoot with QAs when necessary.
• Support with documentation and reporting on Test & Learn projects and other initiatives.
• Work closely with cross-functional teams to ensure effective communication and collaboration, supporting with Project Management efforts as needed.
• Utilize Confluence and Jira Advanced Roadmaps to log and track the projects/products you are supporting.
• Support the design and implementation of solutions to enhance operational efficiency.
• Perform data analysis to provide insights and support decision-making processes.
• Assist in creating reports and dashboards to track key performance indicators (KPIs).
• Participate in testing and quality assurance activities to ensure the successful deployment of solutions.
• Stay informed about industry trends, best practices, and emerging technologies relevant to business analysis.

Qualifications

• Strong analytical and problem-solving skills and ability to deliver in a fast-paced global environment.
• Attention to detail and commitment to delivering high-quality work.
• Data visualization skills & ability to provide effective reporting & visibility
• Great interpersonal skills and ability to interact and communicate effectively across functions and cultures.
• Comfortable with ambiguity and able to change direction quickly when required by client or project needs.

• Ability to work in an industry & team that is always changing and developing by being adaptable & efficient.

• Proficiency in Microsoft Office applications, especially Excel and PowerPoint.
• Eagerness to learn and adapt to new technologies and methodologies.
• Knowledge of Agile & business analysis tools and methodologies
• Familiarity with project management concepts.
• Experience with data visualization tools (e.g., Tableau).
• Basic understanding of SQL and database concepts.

This is a fantastic opportunity to join a growing team.   The company offers life & health insurance coverage, additional annual time off, and training sponsorship program.

If this sounds like the ideal position for you then apply today with an English CV!

Kellie

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